NicePic

Refund Policy

Last updated: September 29, 2026

We want you to be happy with NicePic. In short: edits that fail are never charged, and unused credits can be refunded within 14 days of purchase.

1. Free edits

Free daily edits cost nothing, so there's nothing to refund.

2. Failed or broken edits

  • If an edit fails, times out or is blocked by the safety filter, it doesn't use a free edit or a credit. This happens automatically — you don't need to ask.
  • If an edit completes but the image is clearly broken — for example blank or corrupted — email us within 14 days with a link to the result and we'll give the credit back.

3. Credit packs

  • Unused packs: request a refund within 14 days of purchase and you'll get your money back in full.
  • Partly used packs: within 14 days of purchase we'll refund the credits you haven't used, in proportion to the price you paid.
  • After 14 days, purchases are non-refundable, except where the law requires otherwise or if we shut down the paid Service (in which case we refund unused credits).
  • If you're in the EU or UK: by starting an edit with paid credits you ask us to provide the digital service right away, so the right of withdrawal ends for the credits you've used. It still applies to unused credits as described above.

4. Subscriptions

We don't sell subscriptions. Credit packs are one-time purchases and you'll never be charged again automatically.

5. How to ask for a refund

Email support@getnicepic.com with the email address you used to pay, your order number and, if you like, what went wrong. We usually reply within 3 business days. Approved refunds go back to your original payment method; depending on your bank they usually arrive within 5–10 business days. If our payment provider acts as the seller of record, the refund may be issued by them.

6. Chargebacks

Please contact us before disputing a charge with your bank — we can usually sort things out faster, and it helps us keep prices low.

7. Changes

We may update this policy; the version in effect when you bought credits applies to that purchase. See also our Terms of Service and Pricing.